Q
Do You Fix Printers?

Yes! We specialize in fixing printers of all shapes and sizes. All we need is your make and model name with a description of what seems to be the problem. Then let our IT Support Ninja's do the rest.

Q
What Is Your Returns Policy?

Any items that are purchased Online or from our Storefront comes with a 30 day full refund or store credit policy. Any time after 30 days from the original date of purchase will make any items purchased from CX Computer Exchange ineligible for refund, return, and/or exchange.

Any items that have been purchased from CX Computer Exchange Online or from our Storefront that is brought back within 30 days in an altered damaged state after the original sale date, will not be eligible for any refunds and/or store credit. In other words, if you bought it and broke it after the date of purchase, we are not held responsible for your actions.

Q
Can You Fully Manage The IT Department For My Business?

Certainly! CX Computer Exchange has over 20 years of real world experience in managing IT Departments and their technologies for schools, businesses, and non-profit organizations. If you want discover more about our Managed IT Services please feel free to contact us for a free quote today.

Q
Do You Sell Computer Parts?

Yes we do sell computer parts. In many cases we may have what you are looking for in our inventory for our storefront, but if we don't have it in stock we can order it for you at a fair price.

Q
Do You Sell New Computers?

Yes we do sell new computers. However, our new computers are not as heavily stocked in our storefront inventory. We suggest checking out our online store if you are seeking new computers. There you will find a vast inventory of the very latest in cutting edge technologies to suit any personal and/or business needs at a great price.

Q
Do You Buy Used Computers?

It depends. Sometimes we are able to purchase newer computers at a fair market value price, but most of the time we prefer to negotiate possible trade-in items for store credit towards the purchase of an item from our storefront, or online store. As a general rule of thumb is if it still works bring it in, our IT Support Ninja's will have a look, and see what what kind of deal we can work out.

Q
Do You Fix Broken Smart Phones?

No, we do not fix broken Smart Phones.

Q
What Are Your Business Hours?

Our Office Hours are Monday-Friday 11AM-6PM & Saturday 9AM-1PM.

Q
Where Are You Located?

We are conveniently located at 261 Main Street Northborough, MA 01532. We look forward to seeing you!

Q
How Long Will It Take For My Computer To Be Repaired?

That really depends on the situation and what needs to be done to fix the issue you are experiencing. In some cases if it is just software issues, our IT Support Ninjas are able to fix those type of problems within 24-72 Hours after receiving our Customer's computer. If there are hardware issues, then many times we will have to special order parts in order to fix the problem. Which depending on the part ordered, can usually takes between 5-10 days for our office to receive it before we can get started on fixing the computer.