CX Computer Exchange Legal Policy

In the event(s) that any Person, Persons, School, and/or Business (whom will now be continued to be referred to as “Customer”) purchases any Services and/or Items from CX Computer Exchange they hereby agree to abide by the following legal terms and conditions:

Section 1: Information Collection

S1.1

CX Computer Exchange appreciates the value of privacy and security. Therefor we are committed to do our best to ensure that any personal information we receive from our customers is not shared with anyone at anytime.

S1.2

CX Computer Exchange requires some personal information at the moment of registration for Customer services. Any information collected is for In-House purposes only in order to retain accurate information on our Customers to best service their needs. Such information may include, but not be limited to:

• Customer Company Information
• Customer Email Addresses
• Customer Model Information
• Customer Phone Numbers
• Customer Birth Dates
• Customer Physical Address
• Customer Usernames
• Customer Passwords
• Customer Data

Section 2: Return Policy

S2.1

Any items that are purchased Online or from our Storefront comes with a 30 day full refund or store credit policy. Any time after 30 days from the original date of purchase will make any items purchased from CX Computer Exchange ineligible for refund, return, and/or exchange.

S2.2

Any items that have been purchased from CX Computer Exchange Online or from our Storefront that is brought back within 30 days in an altered damaged state after the original sale date, will not be eligible for any refunds and/or store credit. In other words, if you bought it and broke it after the date of purchase, we are not held responsible for your actions.

Section 3: Data Backup Services

S3.1

When performing Data Backup services CX Computer Exchange does NOT guarantee that 100% of your information will be preserved. Some data might not be able to be transferred to separate hard drives completely error free. Every Backup Service for a Customer is a unique job, with factors varying on the quality of digital information we have to work with on the hardware we have available at the time of Service.

Section 4: Data Transfer Services

S4.1

When performing Data Transfer services CX Computer Exchange does NOT guarantee that 100% of your information will be preserved. With all transfers some data may not be able to be successfully migrated to different hard drives completely error free. Each Data Transfer Service for our customer is a unique situation, with factors depending on the quality of digital information we have to work with on the hardware we have available at the time of Service.

Section 5: In-Store Diagnostic Services

S5.1

In order to proceed forward with fixing any technologies, an In-Store Diagnostic fee must be paid for in full by the Customer prior to beginning the work of assessing the current operational state a Customer's technology property.

S5.2

All In-Store Diagnostic Services are NON-REFUNDABLE. The In-House Diagnostic Fee covers the cost of labor required by our IT Support Ninjas to asses the current operational state of a Customer's technology property.

S5.3

In the event that any additional parts and/or software may be required as a solution to a Customer's In-Store Diagnostic. The Customer will be notified prior to beginning work and permission must be granted by the Customer to order any parts and/or software.

S5.4

In many cases the Customer will be responsible for paying the costs of the parts and/or software upfront BEFORE proceeding forward with fixing their technology. Any additional costs such as labor may be applied in addition to the cost of the parts and/or software, as both are required to apply solutions to any technological problems

Section 6: Virus & Malware Removal Services

S6.1

CX Computer Exchange will perform Virus & Malware Removal Services using the latest tools and technologies. However we can NOT guarantee that a Customer's technology property will be completely Virus & Malware free in the future after being returned to the Customer. It is the responsibility of the Customer to be able to perform routine scans and personal online security best practices of cyber defense.

S6.2

In some cases CX Computer Exchange will recommend that we completely wipe the hard drive and reinstall the operating system. This is most likely because there are just so many software infection issues that it would be inadvisable to continue forward with attempting to remove the infections, because they would more than likely be back just as soon as we removed them. The re-installation of an operating system most support cases will ensure that there is almost certainly no more remaining Viruses & Malware on the hard drive(s).

Section 7: On-Site Diagnostic Services

S7.1

CX Computer Exchange is able and willing to perform On-Site Diagnostic Services for our Customers at their requested locations. However we cannot be held responsible for any lost, damaged, and/or stolen properly that occurs at the location during the time of the On-Site Diagnostic. Our IT Support Ninja's pride themselves on moral integrity and technological ability. We are proud to promise that we will always perform our services in a polite, courteous, and professional manner.

S7.2

In the event that any additional parts and/or software may be required as a solution to a Customer's On-Site Diagnostic. The Customer will be notified prior to beginning work and permission must be granted by the Customer to order any parts and/or software.

S7.3

In many cases the Customer will be responsible for paying the costs of the parts and/or software upfront BEFORE proceeding forward with fixing the technology. Any additional costs such as labor may be applied in addition to the cost of the parts and/or software, as both are required to apply solutions to any technological problems

S7.4

All On-Site Diagnostic Services are NON-REFUNDABLE. The In-House Diagnostic Fee covers the cost of labor required by our IT Support Ninjas to asses the current operational state of a Customer's technology property. As well as covering the travel costs to your location for our business.

Section 8: iPad Repair Diagnostic Services

S8.1

iPads are a very delicate form of technology. In many circumstances we have to replace parts just for having to open up the device to even figure out what is wrong and how is the best way to fix the device. Our IT Support Ninjas will do their best to fix any iPad that has been dropped, has a broken screen, and/or is malfunctioning, but we can NOT guarantee that we can fix a Customer's broken iPad. Sometimes delicate technology cannot be repaired, but we do promise as an Authorized Apple Service Provider to do our very best to fix any problems.

S8.2

In the event that any additional parts and/or software may be required as a solution to a Customer's iPad Diagnostic. The Customer will be notified prior to beginning work and permission must be granted by the Customer to order any parts and/or software.

S8.3

In many cases the Customer will be responsible for paying the costs of the parts and/or software upfront BEFORE proceeding forward with fixing the technology. Any additional costs such as labor may be applied in addition to the cost of the parts and/or software, as both are required to apply solutions to any technological problems

Section 9: Warranty Repair Services

S9.1

Warranty repairs are conducted at the sole discretion of the manufacturers. We cannot proceed forward with any repairs of this type unless the problem/solution to a Customer's malfunctioning technology falls under being covered by the terms and conditions of the manufacturer's warranty and/or service plan.

S9.2

Should a Customer bring us a device that turns out not to be covered by the manufacturer's warranty and/or service plan. We can still provide services to fix the problem at the cost of parts, software, and/or labor that is required to apply the solution.

Section 10: Managed IT Services

S10.1

No Managed IT Services plan are the same. The terms and conditions of each Managed IT Services plan are negotiated between CX Computer Exchange and the Customer. The terms and conditions of this Legal Policy is meant to work in conjunction with any additional Managed IT Services and the terms of their individual Service Contracts.

Section 11: Legal Actions

S11.1

In the event that any legal actions are made against CX Computer Exchange and/or its team members. Any and all legal actions must be first taken in the form of legal arbitration by a licensed neutral 3rd party. This is to help settle any disputes amicably prior to making the decision to move forward with a lawsuit in order to protect the integrity of both CX Computer Exchange and it's team members, as well as the Customer themselves. These actions are to be taken in accordance with the laws set fourth and governed by the of the state of Massachusetts.